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Discussion topic: Extra Sky q box

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Avatar for scottm75
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This message was authored by: scottm75

Message posted on ‎10 Jun 2025 02:08 AM

Extra Sky q box

My my sky account shows I have two sky q boxes but I only have one. A new one and the original has been returned. I believe sky are trying to connect to a sky q box that's not there and it's showing as a fault on my app. Can someone please remove the box that's in fault.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Jun 2025 04:52 AM

Re: Extra Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@scottm75 
This is a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

 

I'm not sure what you mean by Sky are trying to connect to a Sky Q box that's not there?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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