Every time I try to record, it says I need to upgrade. The sky, said it should be part of my package

[Djcammy5]

Every time I record on my box, it says I need to upgrade, but sky said I don't need upgrade to record

[nigea99]

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@Djcammy5 wrote:

Every time I record on my box, it says I need to upgrade, but sky said I don't need upgrade to record

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hi @Djcammy5 

Do you reallly mean recording (i.e. set a recording from a Satellite channel as it is broadcast) or do you mean download something from On demand or Catch up etc. ?

If the latter then there are a couple of known problems that could be affecting you.

One can be sorted with a simple Setting change :

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

If you do have the HD add on or the above does not sort you please let us know so we can escalate to SKY