What platform are you seeing this on, Sky Q or Sky Stream/Glass?
You have posted this in the mobile apps section. Not seen this error that I can recall on the mobile Sky Sports app.
If you do have Sky Q or Sky Glass/Stream:
For Sky Q - Often this error is cured by removing the power for 30 seconds on Sky Q.
For Sky Glass/Stream try a settings restart;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.
If neither of those cure it, try refreshing your apps, as described here:
On Sky Q:
- Press Home on your Sky Q remote, then highlight Settings
- Press 0,0,1 and Select to access the Installer menu
- Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing. The refresh can take 24 hours to complete.
On Sky Glass or a Sky Stream puck:
- Press Home on your Sky remote, then select Settings
- Press System management then Resets and updates and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing. The refresh can take 24 hours to complete.
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