Error: MR102

[CW83]

I have error code MR102 on a mini box. It will not connect to the main Q box or internet. I have reset the wi-fi router, reset my main Q box, I have reactived connection to the sky Q box, I have reset the network connection and none of it seems to work. The box has not moved location and we haven't changed anything about the router. All other devices in the house are actively connected to the internet and work.

Any suggestions please??

[Stephen+Mourton]

You could try this. "try a Network Reset on the mini. Network Reset found in mini Home - Settings - Setup - Network. Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box."

[CW83]

I've tried that - when I select reset it tells me it 'cannot connect to your broadband router' (which is sky) when I then select confirm reset after it tries to reset it then tells me 'we cannot obtain IP address'

It tells me to reset the router which I have done and still nothing changes 

[Lizjaks]

I am continually getting error I have reset my router I have reset my skybox. I have reset my mini box all repeatedly. There is nothing that works. My main box is fine and connected to the Internet. My mini box keeps coming up with this error claiming it is having problems joining the network. It doesn't matter what I do. It continually says the same thing

[MattR426]

I'm having exactly the same issues, has been fine for ages, but now we have to reset every box, all the time.

surely there must be a fix ?  Sky any answers?

[Dave99091]

I have the same issue right now. We have a sky engineer coming out wednesday,. I'll let you know what he says.

[Quoman7]

---

@Dave99091 wrote:

I have the same issue right now. We have a sky engineer coming out wednesday,. I'll let you know what he says.

---

Hi @Dave99091 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Dave99091]

Done that numerous time.  The mini box is playing up every single day now hence the engineer visit

[Janeywoo1]

I had , this a Sky engineer visited said nothing wrong with equipment   then open reach sorted internet ans still the mini boxes wont connect back to square 1 with sky , seriously thibking ofvrippingbthe lot out & cancelling Sky 

[Bazza06]

Same issue here.

Rebooted everything - boxes, router, national grid!

I've never known a system such as Sky that frequently has issues.

[Dave99091]

According to the sky engineer it has something to do with my Vodafone router having the MTU setting too high. 

[Bazza06]

Of course it's your fault!!

[Janeywoo1]

It took me an 1 1/2 hoyrs or so to sort it , I rebooted the router again , reactived all mini boxes 1 by 1 then reset them 1 by 1 after about 4 attempts 1 box connected so I just carried on until all connected , it really shouldnt be so difficult I always think im tech savvy but Sky is just the limit , its spurred us on to futur e proof the house & tech , not a good idea to have all with 1 supplier weve had nothing all week . 

•  

[Laing1]

---

@Dave99091 wrote:

According to the sky engineer it has something to do with my Vodafone router having the MTU setting too high. 

---

@Dave99091 what is your MTU set at ?

[Dave99091]

I don't know, I tried looking in the router settings and can't find a value for it.