Equipment return

[Paul+Howardson]

I have returned equipment a month ago but sky sent me a text 3 days ago to return equipment . I got the parcel to put the equipment in. I sent the empty parcel back with an post tracking no  . I tracked no. dated 11 July. Parcel was received on 17 july. I tried to inform sky chat but they were no help.

[PandJ2020]

If I understand your post correctly, you returned the equipment and then received a box to return the equipment, so you then posted an empty box?

If so, do you have the tracking information for the package that had the equipment in?  (As a tracking number for an empty parcel isn't going to help)