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Discussion topic: Engineer no show

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This message was authored by: Daz2023

Engineer no show

Engineer was due to install tv (dish etc) between 12 - 5. At 4.30 I rang Sky as I was getting concerned. Told that the engineer was unable to access the property due to building work!!! What building work? Utter nonsense! I was offered another appointment in 6 days time. Does anyone know the quickest way to complain and escalate this as its pure lies from them. 

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This message was authored by: Laing1

Re: Engineer no show

Posted by a Superuser, not a Sky employee. Find out more

@Daz2023 wrote:

Engineer was due to install tv (dish etc) between 12 - 5. At 4.30 I rang Sky as I was getting concerned. Told that the engineer was unable to access the property due to building work!!! What building work? Utter nonsense! I was offered another appointment in 6 days time. Does anyone know the quickest way to complain and escalate this as its pure lies from them. 


@Daz2023 the link below shows you how to make a complaint 

 

https://www.sky.com/help/articles/how-to-make-a-complaint


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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