Downloading next episode issue, and New Series Issue.

[Mark.Seddon]

I have noticed that when I go to download a next episode,  it freezes on 100% downloaded.

But I have also noticed, that if I don't check it when it's fully downloaded, it will go up to 101%.  

I have taken pictures of this issue, so that if people respond with the same issue.  Sky can have a look at this issue. 

As I noticed the same issue about 5 months ago, when I was having an issue with it splitting my recordings, and putting them all over my recordings folder.

They found that there was an issue with the coding of the update that made this problem.  So I think this could be another coding issue.

I have also noticed in the TV Guide, New Series.  That their is 4 boxes for the same show.  I have taken pictures of this issue, so if anyone in the community are seeing this same problem can comment. 

 

 

 

 

[Tom-W19]

Hi @Mark.Seddon 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mark.Seddon · Accepted solution]

Hi Tom,

It's already been escalated to the back tech team via Sky Accessibility. 

The reason for my post here, was to see if others were having these same issues, then I know and Sky will know its part of a bigger issue.

[Kayfersmum31]

Hi @Mark.Seddon 

I'm having the same 101% downloading issue. Were you able to find a suitable resolution?

Thanks

Sam

[Mark.Seddon]

Hi Sam,

No, unfortunately I haven't found a resolution yet, but I contacted Sky Accessiblity the other day.

They've past it onto the technical department to work on a fix for the issue.

I thought I'd bring it to the community because the more people who have this issue.   The harder they'll work on a fix.

It only started playing up 2 weeks ago, when they sent through the new update.  So I'm thinking it's something to do with the coding of the new software update.

[oldfella]

There was no Software update a few weeks ago @Mark.Seddon 

Last one was months ago.

If it was a software issue it would affect all boxes.

[Laing1]

@Mark.Seddon @Kayfersmum31 you could try deleting the download that has gone stupid then ndeleting it from the deleted section then rebooting your box and finally downloading it again 

[Lisa-P1987]

We are still looking to help you @Mark.Seddon . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mark.Seddon]

Hi Lisa,

It's already been escalated.  Like I said above I put it up here to see how many others are having the same issue.  Then you can see its not only myself with this issue.

[ChrisG]

Did you ever get a fix for this. Were new to sky and having the same issue. 

[SteveD+Newbury]

I'm having the same issue

[Key41]

I've just had this problem, I went to manage my recordings and I was at 99, I deleted some old recordings and it's all sorted.

[SteveD+Newbury]

I think my Q box is going. Press SKY or power on remote, doesn't come on. Have to press button on box, off and then on. New batteries in remote. Also, I still press to download and it does nothing. I leave it for a while, it says x downloaded but never actually downloads. I have the warranty, think I'll speak to them.

[Derek66]

Hi Mark, we have exactly the same problems as you

[Key41]

Derek just go to recordings, at the bottom of the list is manage, just delete some previous recordings and it'll sort it