Download failed

[Sazzle871]

When we try to watch a recorded program the screen goes blue and when we try to download something new it says download failed after about 2 seconds. Box is connected to internet okay, we have plenty of storage space and no

obvious issues, we have switched it off and on again but we can't get it to work.

the mini box upstairs is doing the same thing also,  very frustrating so any help very much appreciated please!! Thank you

[oldfella]

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@Sazzle871 wrote:

When we try to watch a recorded program the screen goes blue and when we try to download something new it says download failed after about 2 seconds. Box is connected to internet okay, we have plenty of storage space and no

obvious issues, we have switched it off and on again but we can't get it to work.

the mini box upstairs is doing the same thing also,  very frustrating so any help very much appreciated please!! Thank you

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Hi @Sazzle871 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Sazzle871]

Thank you so much for your reply and advice. unfortunately it didn't work 😩 not sure what else to do, trying to get hold of anyone at sky is just a nightmare 🙈