Download Failed, No Subscription

[Stewc6]

Hi, keep getting this message frequently when trying to download. I have read many of the previous discussions and have followed the tips: rebooting, cleaning the card, refreshing the card, changing DNS to 8.8.8.8, setting download to SD, etc etc. Still having no luck.

I do not see a definitive answer for sorting this and many of the threads result in the enquiry being escalated. Can anyone help?

[arcadeavenger]

Hi @Stewc6, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.