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Discussion topic: Don’t know what to return

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This message was authored by: InnisF

Don’t know what to return

I've been told to return equipment but no one has told me what I'm supposed to be returning?

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This message was authored by: Daniel0210

Re: Don’t know what to return

Posted by a Superuser, not a Sky employee. Find out more

@InnisF 

If you're cancelling Sky Q you need to return the main Sky Q box, remote and power lead. If you have mini boxes the same applies there. 

Keep your proof of posting safe and indefinitely. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: InnisF

Re: Don’t know what to return

Ok is that the hd side of things?

what do the boxes look like? I only have 1 sky box?

This message was authored by: Daniel0210

Re: Don’t know what to return

Posted by a Superuser, not a Sky employee. Find out more

@InnisF wrote:

Ok is that the hd side of things?

what do the boxes look like? I only have 1 sky box?


No. Mini boxes are mini Sky Q boxes to attach to other TVs in your house and nothing to do with HD. 

What have you cancelled? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: oldfella

Re: Don’t know what to return

Posted by a Superuser, not a Sky employee. Find out more

@InnisF wrote:

I've been told to return equipment but no one has told me what I'm supposed to be returning?


Hi @InnisF 

See following link which explains which items you need to return.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

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