Discussion topic: Don’t know what to return
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Message posted on 17 Dec 2023 12:16 PM
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Don’t know what to return
I've been told to return equipment but no one has told me what I'm supposed to be returning?
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All Replies
Message posted on 17 Dec 2023 12:24 PM
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Re: Don’t know what to return
If you're cancelling Sky Q you need to return the main Sky Q box, remote and power lead. If you have mini boxes the same applies there.
Keep your proof of posting safe and indefinitely.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Dec 2023 12:33 PM
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Re: Don’t know what to return
Ok is that the hd side of things?
what do the boxes look like? I only have 1 sky box?
Message posted on 17 Dec 2023 01:01 PM
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Re: Don’t know what to return
@InnisF wrote:
Ok is that the hd side of things?
what do the boxes look like? I only have 1 sky box?
No. Mini boxes are mini Sky Q boxes to attach to other TVs in your house and nothing to do with HD.
What have you cancelled?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Dec 2023 01:03 PM - last edited: 17 Dec 2023 01:04 PM
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Re: Don’t know what to return
@InnisF wrote:
I've been told to return equipment but no one has told me what I'm supposed to be returning?
Hi @InnisF
See following link which explains which items you need to return.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
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