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Discussion topic: Do you know if you can cancel 1 sky Q mini box

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This message was authored by: Megan28

Do you know if you can cancel 1 sky Q mini box

Our sky q mini box isn't working. I was wondering if you can cancel one at anyone time or if the holder of the main sky box can block the sky q mini 

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This message was authored by: nigea99

Re: Do you know if you can cancel 1 sky Q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Megan28 wrote:

Our sky q mini box isn't working. I was wondering if you can cancel one at anyone time or if the holder of the main sky box can block the sky q mini 


hi @Megan28 

 

SKY miniboxes are covered by a single multiscreen subscription - if the multiscreen sunscription is canceled all minis would need to be returned.

 

The subscription does not control individual mini boxes

 

Mini boxes, however, rely totally on the main box to be able to work . 

 

There can be many reasons for mini boxes not working - one of which can be that Main box needs a reboot

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