Disney + problem

[MrsVW2013]

I have tried repeatedly to get Disney + to open through sky q. It keeps showing an error code of 1026-AUTH_SERVICE_INIT_FAILURE

I've done an app refresh, turned off router. Any other suggestions would be gratefully received! Thank you

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141