Disney plus

[hodge95]

Hi I currently have disney plus at 14.99 per month but now we are supposed to get the basic disney plus woth ads for free. But I am still being charged 14.99 and got not find away to fix this that drops to the 5.99 which is free.

[nigea99]

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@hodge95 wrote:
Hi I currently have disney plus at 14.99 per month but now we are supposed to get the basic disney plus woth ads for free. But I am still being charged 14.99 and got not find away to fix this that drops to the 5.99 which is free.

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hi @hodge95 

Hopefully this link (or links from it) should help:

https://helpforum.sky.com/t5/Sky-TV/Your-Sky-TV-just-got-even-better-with-Disney/ba-p/5233029

[hodge95]

Hi no it says there is a problem with your activation

[Chodley]

Escalated for you. Look out for a colourful chat bubble on here when the Sky team pick it up.

[Brill+Gill]

Thanks for escalating this @Chodley. We’ve sent @hodge95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.