Disney plus error

[SProduction]

I have disney plus via sky and when using the app to watch a movie, it works fine upto when advert finishes and as soon as movie starts, a message appears to say 'something went wrong, please contact disney plus subscription' i contacted disney and ut appears no issues from their end. Also all other apps work fine with no error message. So its only an issue watching via sky q. Iv done everything i could think of, changed internet connection, restarted wifi, swicthed sky q power off and on, logged out of disney plus and log back in.....no luck. Please help.

[Danz994]

Hi there @SProduction Thanks for your first post on the Community forum. 

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Manestream]

Also having an issue with Disney+

When launching teh App we have a choice, log-in with Sky or Later -(continue using your subscription with disney+), which is what we do. 

Started to have this issue as of last night (30/07/2026).

Looked online and these were things suggested - 

I have shut down router and sky Q main box, waited 5 minutes, rebooted router waited for it to set up, booted up skyQ main box still same issue.

I then did a 001 select on settings and clicked Refresh Apps. That also did not work.

We did not take up skys Free Disney+ as we already pay a subscription, but we dont even get the usual option to choose connect with sky or Later option (later keeping the current none sky log in).

So any suggestions here? I did post onanother thread that had disney+ code 73 error, i just noticed that is under sky stream, were skyQ so posting here too.

Any idea's or will we need to contact sky via phone? Which is really annoying.

[Jason-]

Hello @Manestream , thanks for your post and sorry to see you're having problems with Disney+. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-