@vb86 wrote:
Hi, I have an issue with the Disney+ app on Sky Q. Sometimes the buffering wheel will appear in the middle of the screen and spin constantly even when the content is playing fine behind it. The fast forward and rewind functions do not work when the buffer wheel in spinning so as well as being distracting it is also restrictive. This seems to happen more when resuming a programme half way through than when starting a new one. The only way to stop it happening seems to be a full restart of the Sky box and the TV.
Oddly, I also have the disney+ app through the android OS on my smart tv which sky is plugged in to and it never has this problem, it's only through the sky version of the app.
Hi @vb86
Try a Reset Settings in the Q box hidden menu. See if this helps
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
