Disney+ error something has gone wrong please try later

[Bob119]

Unfortunately I'm still having the same issues, login fine , profiles fine when play something keep get message something has gone wrong please try later, never had issues before ? Please SKY , give us a fix to this issue .  The app works on all other devices except SKY Q 

Moderator note: Amended title to better reflect query

[Bob119]

Hi Daniel

it hasn't worked for me on Sky Q, nothing seems to play  Spider-Man , Deadpool /Wolverine,  I can watch trailers , login fine and profiles are fine,  content does not play and I get the message something went wrong, please try later.

software version has been updated  to 09L

Disney  premium no ads 

[Bob119]

Unfortunately not able to watch Disney plus, have tried to refresh apps , update software to 09L

login is fine , profiles are listed but on trying to watch any programme get message sorry something went wrong please try again later.

is there anyone who can help fix this issue ?  

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Bob119]

Unfortunately have been unable to get back to a Sky expert regarding  the issue with streaming Disney plus, was invited to have a private chat ? 

[oldie59]

I'm having the same problem. It plays a trailer, then the program just stops.

I've only just signed up to Disney, and was fine last week, but not yesterday or today

Has anyone managed to fix it?