Discovery plus stating my email does not exist.

[Hells2018]

Can someone please help. My Sky states that Discovery plus is free with my subscription. I've activated it and get a message saying 'You're all set' log in to continue. But when I out my email address in it states 'email does not exist. 

Can someone please help. It's driving me insane. 

[LJB-C]

Hi there @Hells2018, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141