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This message was authored by: PennyJane

Discovery plus TNT

On 26th May I paid for the TNT so I could watch Roland Garros tennis etc. I can see next months bill includes the two payments through to July one for £23 and one for £31. However when I tried to choose different options for the choice of tennis to watch via Discovery plus it just kept taking me back to the QR code to sign up for TNT. The right hand screen says go back if you've already got TNT but that doesn't help either. If you can tell me what else I have to do as I've paid a lot of extra money for this. Thanks. 


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This message was authored by: lettice Answer

Re: Discovery plus TNT

Posted by a Superuser, not a Sky employee. Find out more

You have posted this in the Sky+ section.

Sky + does not have apps, so no Discovery+

 

Which Sky service do you have, Sky Q or Sky Stream/Glass?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: Discovery plus TNT

Posted by a Superuser, not a Sky employee. Find out more

You have posted this in the Sky+ section.

Sky + does not have apps, so no Discovery+

 

Which Sky service do you have, Sky Q or Sky Stream/Glass?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: PennyJane

Re: Discovery plus TNT

I have Sky Q

This message was authored by: lettice

Re: Discovery plus TNT

Posted by a Superuser, not a Sky employee. Find out more

I've moved this to Sky Q for you.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: lettice

Re: Discovery plus TNT

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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