Discovery and keep asking to upgrade

[Amair1]

Hello, I have seen the other threads on here and followed all the relevant steps to link account etc but I still am being asked to upgrade on discovery plus 

I subscribe to all sky channels and have tnt sports - but on my sky box doesn't give me the option to sign up via sky - I feel there is an issue with the discovery plus not recognising the offer from sky and linking to my account 

I have seen on the help guide there is an option to sign up through sky - however I don't have that option. I have these  options

I'm confused now what to do? I have linked my account to discovery and had confirmation of this 

any help please as I still get the message saying I need to upgrade my discovery package  

[oldfella]

Hi @Amair1 

First step is to subscribe through Sky Marketplace

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Getting asked to upgrade your pass?

Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.

[Amair1]

Thank you for your swift reply, I have done this but it still says the same - I saw someone said they reset the whole account and it worked - how do I go about resetting ?

[Amair1]

Any help on this or anyone managed to solve it ? 

[Laing1]

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@Amair1 wrote:

Thank you for your swift reply, I have done this but it still says the same - I saw someone said they reset the whole account and it worked - how do I go about resetting ?

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@Amair1 you would need to contact Sky/discovery to reset your account 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[j.jen84]

I tried this but don't have discovery plus on there