Discussion topic: Damaged sky Q box
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Message posted on 10 Nov 2025 05:05 PM
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Damaged sky Q box
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All Replies
Message posted on 10 Nov 2025 05:14 PM
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Re: Damaged sky Q box
Depends on what you mean by 'damaged'...
Message posted on 10 Nov 2025 05:15 PM
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Re: Damaged sky Q box
Message posted on 10 Nov 2025 05:15 PM
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Re: Damaged sky Q box
@Helen-73 wrote:
My sky Q box has been damaged will i have to pay for a new one?
@Helen-73 depends on how its been damaged ?
I'd be very careful about saying it stopped working if its had some kind of damage done to it
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 10 Nov 2025 06:19 PM - last edited: 10 Nov 2025 06:26 PM
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Re: Damaged sky Q box
The relevant sections of the Q contract are:
2. You are responsible for keeping loaned equipment in good condition and using it properly. Whilst Sky or another
company in the Sky group of companies remains the owner, you agree to:
(a) Not misuse, neglect or damage the loaned equipment;
3. You will be responsible for faults to loaned equipment caused by:
(a) Misuse or neglect of, or accidental or deliberate damage to the loaned equipment;
However, these days I suspect Sky has rather more Q hardware than Q subscribers.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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