Discussion topic: Content cannot be played on this device?

This message was authored by: TJ108 · ‎29 Jul 2026

My sky tv isnt working, im getting a blank blue screen with a message saying 'the content you have selected cannot be played on this device'? What is wrong?

This message was authored by: caesarome · ‎29 Jul 2026

@TJ108

Is this Sky Q and what content are you trying to watch ?

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This message was authored by: TJ108 · ‎29 Jul 2026

Hi yes sky Q and just the normal tv channels? For example I will select a channel and it will show me a blank blue screen with the comment?

This message was authored by: Laing1 · ‎30 Jul 2026

@TJ108 wrote:

My sky tv isnt working, im getting a blank blue screen with a message saying 'the content you have selected cannot be played on this device'? What is wrong?

@TJ108 that message tends to be diplayed if you are trying to watch something that is in UHD format on a mini box. Mini boxes can only display a max of HD so you would need to download or record in HD for a mini box

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

Discussion topic: Content cannot be played on this device?

Content cannot be played on this device?

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