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Discussion topic: Connectivity

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This message was authored by: Robbiep

Connectivity

Both my Sky Q and minibox are constantly dropping off our broadband network. Our network provider has provided a seperate network for the devices, but it is still happening. Can anybody help?  

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This message was authored by: oldfella

Re: Connectivity

Posted by a Superuser, not a Sky employee. Find out more

@Robbiep wrote:

Both my Sky Q and minibox are constantly dropping off our broadband network. Our network provider has provided a seperate network for the devices, but it is still happening. Can anybody help?  


Hi @Robbiep 

Assuming it is not Sky Broadband.

On 3rd party Broadband (if using WiFi) your Q box must connect using SSID and password for the 2.4 Ghz band.

Minis using WiFi must connect by WPS to the main Q box.  They will not connect 3rd party WiFi.

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