Connectivity issues since changing internet supplier

[Dafydd74]

Have recently changed internet supplier from Sky fibre to Kcom fibre (faster speeds and cheaper) but ever since I'm having difficulty with sky q dropping connection, drops quite frequently and drops every time i try and connect mini box. Router is approx 10feet from router. Router does 2.4G and 5G, been told sky only uses 2.4G so I would expect this frequency to

travel further. But not travelling 10 feet???! Any advice would be appreciated

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Dafydd74. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks