Connection problems

[karensherry]

Sky Q box buffers a lot, mini box not connecting. 
we've already had an engineer out he's says broadband and WiFi are good

[LJB-C]

Hello @karensherry, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141