Complaint

[ireid4]

A good few channels show issues about satellite connectivity

[Daniel0210 · Accepted solution]

@ireid4 

If you have a ”No satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[nigea99]

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@ireid4 wrote:

A good few channels show issues about satellite connectivity

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hi @ireid4 

Do follow th elink through that @Daniel0210 posted

Assuming you have your own dish then, if you have lost several channels then, whilst it could be a dish alignment problem, it is quite probably one of the 2 cables has problems (most likely just needs reconnecting) 

For SKY Q,  each cable carries approx. half the channels - one for each of the different polarised transponders (vertical & Horizontal)