Communal dish fault

[Harribo03]

I have had sky tv for about 4 years. I live in a flat and there is a communal dish. 75% of the time I come home and have to reset the box. Nothing has recorded. Recently the reboot hasn't worked. Each time I have booked an engineer the day before it is booked the signal reappears.

I am paying for sky tv but most days I have to use catch up. I might as well have a firestick and use my5, ITVX, etc. I'm paying £55 a month to have the honour of using ITVX, my5, channel4, etc. 

[Harribo03]

I spoke to Sky and asked for Sky stream and I got told I would have to pay an extra £20 per month for my current plan despite not having the facility to record / keep recordings. Apparently my 'privileges' of my current contract couldn't be applied to a new contract. I have to wait until February to end the contract. 

basically my options are:

1. Keep booking an engineer and cancelling it a few days before because it works after a few days.

2. Shut up and keep paying- because Sky won't help despite seeing the lack of signal on their end (as I've been told when speaking with them)

3. Cancel the DD and have them chase me for payments until the end of the contract despite the fact I've been

paying them for 4 years for getting minimal signal and the occasional free film on Sky store 

[Chodley]

What has happened when the engineer has come?

[Daniel0210]

@Harribo03 

Usually, when there is a fault and you are connected to a communal dish you have to contact your landlord/building management company not Sky directly. Perhaps another resident having the same issue has done this and the fault has been rectified. 

If it reoccurs contact those responsible not Sky. 

[Laing1]

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@Harribo03 wrote:

I have had sky tv for about 4 years. I live in a flat and there is a communal dish. 75% of the time I come home and have to reset the box. Nothing has recorded. Recently the reboot hasn't worked. Each time I have booked an engineer the day before it is booked the signal reappears.

I am paying for sky tv but most days I have to use catch up. I might as well have a firestick and use my5, ITVX, etc. I'm paying £55 a month to have the honour of using ITVX, my5, channel4, etc. 

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@Harribo03 when Sky have sent engineers have they been MDU engineers as they are the one that know about communual systems but be aware that all they can do is check your box and if its attached to a Unitron dCSS 422 Sky Q Plug-In adaptor work on that any other part of the system that may need fixing would be down to your block manager/management company to arrange 

[Harribo03]

They haven't came out. Each time I'm allocated a slot it's about 5 days later and it somehow fixes itself the day before and I get told I'll be charged for cancelling the appointment. 

I've contacted the building manager and told them it's their issue now. If it's their dish then they can sort it and I'll get ensure I get a discount off them if it's their issue 

[Harribo03]

Living in a flat is horrible. Twice I've tried it but a house in the last few months but both times the seller pulled out. I might do a Brassic and move into a caravan in the woods at least then I won't have the expectation of television haha