This discussion topic has been answered Discussion topic: Coming back to Sky
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Message posted on 12 Oct 2025 01:08 PM
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I was a Sky customer, left to go travelling for 9 months and want to install again in my new house. Technically I am not a customer but am always prompted to enter my account details, as my email is obviously remembered on the system. I then get an error message as there are no products shown. I can't seem to get passed this and want to set up my new products for my move date. Any ideas?
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Message posted on 12 Oct 2025 02:50 PM
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Thank you for your reply.
I am still abroad so dont yet have a UK mobile number . I've perhaps been too keen to get this set up for my move in date.
I think you are right and I should phone.
Thank you.
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Message posted on 12 Oct 2025 01:30 PM
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Re: Coming back to Sky
@DollyCee wrote:I was a Sky customer, left to go travelling for 9 months and want to install again in my new house. Technically I am not a customer but am always prompted to enter my account details, as my email is obviously remembered on the system. I then get an error message as there are no products shown. I can't seem to get passed this and want to set up my new products for my move date. Any ideas?
Use a different email address?
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Message posted on 12 Oct 2025 01:49 PM
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Re: Coming back to Sky
Hi @DollyCee Have you tried telephoning?
Message posted on 12 Oct 2025 02:50 PM
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Thank you for your reply.
I am still abroad so dont yet have a UK mobile number . I've perhaps been too keen to get this set up for my move in date.
I think you are right and I should phone.
Thank you.
Message posted on 12 Oct 2025 03:35 PM
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Re: Coming back to Sky
@DollyCee wrote:
left to go travelling for 9 months
Perhaps worth noting that's not long enough to qualify as a new customer, so the prominently advertised discount pricing probably won't apply.
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Message posted on 13 Oct 2025 08:24 AM
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Re: Coming back to Sky
@TimmyBGood wrote:
@DollyCee wrote:left to go travelling for 9 months
Perhaps worth noting that's not long enough to qualify as a new customer, so the prominently advertised discount pricing probably won't apply.
But (not that I am bitter... 🤣), as you are requesting service at a new address, using a different email address should be sufficient to get new customer pricing.
Like I said. First comment. Actual answer... 😜
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