Comedy Central

[Cobblerkai]

Cannot watch Comedy Central/recordings on mini box's (sky Q)

[oldfella]

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@Cobblerkai wrote:

Cannot watch Comedy Central/recordings on mini box's (sky Q)

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Hi @Cobblerkai 

Are you trying to watch HD content without the Q Monthly HD add on subscription?

[Cobblerkai]

Have the hd pack ,and able to watch down stairs on the main box but says cannot play on this device?

[oldfella]

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@Cobblerkai wrote:

Have the hd pack ,and able to watch down stairs on the main box but says cannot play on this device?

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Hi @Cobblerkai 

Obviously it's not in UHD.

Try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then Reboot the mini as above.

[Cobblerkai]

All working now thank you for the advice.