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Discussion topic: Channel 4 breaking up

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This message was authored by: rmp1974

Channel 4 breaking up

Over the last 3 week's programs on channel 4 break up intermittently and various times of the day. Some programs become unwatchable.
All other channels are fine. Any one else have this issue?

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This message was authored by: PandJ2020

Re: Channel 4 breaking up

Posted by a Superuser, not a Sky employee. Find out more

@rmp1974 wrote:

Any one else have this issue?


Sounds like your dish alignment.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: ColinJF

Re: Channel 4 breaking up

I have the same problem but some Sky Cinema channels are breaking up too.  Can't think of anything that might have disturbed the dish.

This message was authored by: Daniel0210

Re: Channel 4 breaking up

Posted by a Superuser, not a Sky employee. Find out more

@ColinJF wrote:

I have the same problem but some Sky Cinema channels are breaking up too.  Can't think of anything that might have disturbed the dish.


@ColinJF 
Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️(short lasting) very heavy rain or
▫️snow on the dish/LNB in winter
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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