Change of address last minute, package for sky box will go to old address

[Jaskiran1]

Hello, unfortunately I've had to move house quickly, as a result I missed changing my address at multiple avenues, including with sky. 

I've received a message saying the package to post the sky box has been mailed, I believe this will go to previous address. 

 Could someone please email, text, or call me for a change and further steps to follow. Thankyou for your kindness. 

[Daniel0210]

@Jaskiran1 
In case you’re not aware this is a forum where Sky customers try to help other customers. You aren’t talking to Sky Customer Services here. No one will contact you.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.