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Discussion topic: Card wont pair
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This message was authored by: lukeburnel
Message posted on 01 May 2026 07:24 PM
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Card wont pair
Had a new sky q box delivered as the old one couldnt find satellite signal The new one now womt pair with the viewing card even after 4.5 hours
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This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 01 May 2026 07:57 PM
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Re: Card wont pair
@lukeburnel wrote:
Had a new sky q box delivered as the old one couldnt find satellite signal The new one now womt pair with the viewing card even after 4.5 hours
@lukeburnel try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: lukeburnel
Message posted on 01 May 2026 07:59 PM
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Re: Card wont pair
Tried that too and just goes to pairing viewing card screen again
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