Cannot get sky on TV

[MrsSMayne]

Sky TV does not work on TV you may get it for an hour then it stops the source often does not give sky q yet broadband works perfectly. Really frustrated

[oldfella]

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@MrsSMayne wrote:
Sky TV does not work on TV you may get it for an hour then it stops the source often does not give sky q yet broadband works perfectly. Really frustrated

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Hi @MrsSMayne 

Sky live TV works through the Satellite dish and not your broadband.

Exactly what are you saying is not working and what onscreen message are you seeing?

[MrsSMayne]

Sky TV will not come on. The handset doesn't work either.  I have unplugged both for 20 mins then turn on but again no sky TV 

[MightyQuinn]

Hi @MrsSMayne   There is a chance that your remote has lost its pairing. Hold down 4 & 6 until the led flashes 4 times. Then make sure there is nothing between the remote and the Sky Q box (line of sight). Sky Q remotes Help.

[MrsSMayne]

I cannot get on sky TV despite all advice 

[MrsSMayne]

I will try your advice re sight line 

[Chodley]

Is the TV on the right HDMI source?

does the light on the sky box power button go green?