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Discussion topic: Cannot get Sky back after separate fuse shorted elsewhere in house.

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This message was authored by: Emcee47

Cannot get Sky back after separate fuse shorted elsewhere in house.

Not having much fun with Sky since I transferred from Virgin due to their excessive pricing.  
Today (Christmas Day!) a fuse shorted out elsewhere in the house... and now, all I can get on the television is ITV X.  Any attempts to get another channel is met with the same message - 'Please wait for your programme to load...'  In short, it doesn't - some four hours after that damn message first appeared...!  Help please, before it totally spoils Christmas for all of us?
Overall, the message is that, changing to Sky is only a good option if the service matches the better pricing!

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This message was authored by: GD1

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

Posted by a Superuser, not a Sky employee. Find out more

@Emcee47  Have you unplugged your Sky Q box for a few mintes before plugging back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Noeline

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

We're having similar issues, had a power cut & now cannot get network connection. Main sky box working fine, phones have internet. But sky Q Mini boxes are not working. 

This message was authored by: Laing1

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

Posted by a Superuser, not a Sky employee. Find out more

@Emcee47 what Sky subscription do you have Sky Q/Sky HD+ or Sky Glass/Stream 

 

@Noeline Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooted your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: Noeline

Re: Cannot get Sky back after separate fuse shorted elsewhere in house.

@Laing1  I've not unplugged the main box but have with the mini which didn't help. I'll try it in the morning. Thank you 

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