Cannot access my recordings. Message says “please wait” - I have for 30 mins.

[Jimbo13]

Sky Q box is playing TV channels but cannot access my recordings. Message showing says "please wait", but this has gone on for 30 mins! Have switched the box on and off, and have done a soft reset (obtained info from the net) - all without success. Any ideas please?

[oldfella]

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@Jimbo13 wrote:

Sky Q box is playing TV channels but cannot access my recordings. Message showing says "please wait", but this has gone on for 30 mins! Have switched the box on and off, and have done a soft reset (obtained info from the net) - all without success. Any ideas please?

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Hi @Jimbo13 

If you also cannot make new recordings you may have a hard drive issue 

Work through the following link.
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Jimbo13]

Thanks Oldfella (I'm one too). Soft reset didn't work but full reset did. Lost all my recordings which is unfortunate, but now working again.