Discussion topic: Cannot access BBC1 BBC2 ITV
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Message posted on 23 Dec 2025 01:35 PM
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Cannot access BBC1 BBC2 ITV
Had a new sky Q boxed yesterday. The downstairs one works fine but the upstairs one will not access BBC1,2 or ITV channels, channel 4.
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Message posted on 23 Dec 2025 01:40 PM
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Re: Cannot access BBC1 BBC2 ITV
Hi @Zoe168 There are two types of Sky Q box, the Main box connected to the satellite dish, and a Mini box that simply connects to the Main box via the Sky Q Mesh. Which one is upstairs?
Message posted on 23 Dec 2025 01:46 PM
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Re: Cannot access BBC1 BBC2 ITV
It's a mini box upstairs
Message posted on 23 Dec 2025 02:31 PM - last edited: 23 Dec 2025 02:32 PM
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Re: Cannot access BBC1 BBC2 ITV
Hi @Zoe168
Is this your first (new) Mini box or a replacement?
Do you have a Multiscreen subscription?
Has it been set up correctly https://www.sky.com/help/articles/setting-up-sky-q
Can you get all the other channels?
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