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Discussion topic: Cancel upgrade

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This message was authored by: ladygolfer1948

Cancel upgrade

I have mistakenly upgraded my ultra hd and sky hd and I want to cancel them

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This message was authored by: Laing1

Re: Cancel upgrade

Posted by a Superuser, not a Sky employee. Find out more

@ladygolfer1948 wrote:

I have mistakenly upgraded my ultra hd and sky hd and I want to cancel them


@ladygolfer1948 Welcome to the Sky community Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

 

You can contact Sky by phone by dialling 150 if Sky is your phone provideror by following the link below
https://www.sky.com/help/home
If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: SHASHIPATEL

Re: Cancel upgrade

I wish to cancel my SKY HD AND ULTRA HD PACKAGE

This message was authored by: MightyQuinn

Re: Cancel upgrade

Posted by a Superuser, not a Sky employee. Find out more

@SHASHIPATEL wrote:

I wish to cancel my SKY HD AND ULTRA HD PACKAGE


Hi @SHASHIPATEL   Then go ahead and call Sky.

This message was authored by: Daniel0210

Re: Cancel upgrade

Posted by a Superuser, not a Sky employee. Find out more

@SHASHIPATEL 
To remove part of a TV package you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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