Can't watch anything.

[Lozbea]

Unable to watch sky Atlantic or anything. Keeps saying we need to upgrade on everything we go on to. Unable to watch sky witness also.

[MightyQuinn]

Hi @Lozbea   You are not trying to watch HD without a Sky HD subscription?

[nigea99]

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@Lozbea wrote:
Unable to watch sky Atlantic or anything. Keeps saying we need to upgrade on everything we go on to. Unable to watch sky witness also.

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Is this the live channels or just programmes you have selected to watch (from On demand or Catch up etc) ?

If the latter then there are a couple of known problems that could be affecting you.

One can be sorted with a simple Setting change :

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

If you do have the HD add on or the above does not sort you please let us know so we can escalate to SKY

[Lozbea]

Thank you for your help all sorted now.

[Invisiblename]

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@Lozbea wrote:

Thank you for your help all sorted now.

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It would help others if you give a brief description of what 'sorted' it

[Bungalowcrew23]

Hi. The select button didn't seem to be working so ordered another controller and the same happening. 
unable to watch any programmes.

nothing showing on my planner.