Discussion topic: Can’t return
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 07 Sep 2023 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Can’t return
I am currently on holiday and have no means to return the equipment as yet . I was waiting to get the retun pacakage in the post but hadn't recived it before I left please advise many thanks mr Metin Ahmet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 07 Sep 2023 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Can’t return
I assume you've been prompted by Sky. If you're late sending back the equipment you may end up being billed for it. But once you send it back, you'll be able to get the charge refunded - we can ask the Messaging team here to help with that when the time comes. Be sure to obtain and keep indefinitely proof of postage when you send the equipment back.
Message posted on 07 Sep 2023 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Can’t return
I haven't received the packaging so I couldn't send it back can I contact when I back so I can send it back asap
Message posted on 07 Sep 2023 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Can’t return
Sky usually sends packaging out near the end of the cancellation notice period of 31 days so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page