Can’t get onto Interactive services - week 4 problem

[Jacqueline6565]

I rang 3,weeks ago as I can't get onto interactive services . Was told I'd be sent a new viewing card but nothings come and it's still saying THIS SERVICE US CURRENTLY UNAVAILABLE . PLEASE CHECK YOUR SKY VIEWING CARD IS INSERTED AND TRY AGAIN LATER . 
My Netflix has also stopped working 3 weeks ago . I'm not a technition and have rebooted all systems sooooo many times but it's not helped . 

[Marlu-Nyu]

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@Jacqueline6565 wrote:

I rang 3,weeks ago as I can't get onto interactive services . Was told I'd be sent a new viewing card but nothings come and it's still saying THIS SERVICE US CURRENTLY UNAVAILABLE . PLEASE CHECK YOUR SKY VIEWING CARD IS INSERTED AND TRY AGAIN LATER . 
My Netflix has also stopped working 3 weeks ago . I'm not a technition and have rebooted all systems sooooo many times but it's not helped . 

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What device do you have? Sky+HD, Sky Q, Sky Glass or Sky Stream?

I don't understand what you mean by "interactive services". Interactive services are normally via the Red Button on a specific channel. Do you mean the apps available on Sky, such as Disney+, Paramount+, HBO Max, etc.? 

[Jacqueline6565]

Week 7 and still no internet through my SKY +hd box - at my wits end now . Paying good money to Sky and separate Netflix but not able to watch Netflix or check my account on Tv . I give up . ( your message was in my junk box ) . 

[xenon81]

Apps such as Netflix aren't available on Sky+HD boxes. You're mentioning Sky+HD but have posted in the Sky Q section so it's not exactly clear which service you have, can you confirm?

[nigea99]

hi @Jacqueline6565 

Can watch Satellite TV Ok - I suspect you can ?

I have not had SKY HD for several years but IIRC Interactive services rely on your internet connection - as does your separate Netflix account

I suspect your problem is with your internet connection from both your SKY HD box & TV (assuming that is where you have your Netflix app)

Have you tried restarting your Broadband router ?

[Jacqueline6565]

Yes turned router and TV/ old Sky+HD box off at the wall probably about 30 times . Absolutely no internet commection . I'm spending all my spare time just trying to fix by reading other ppls fixes and googling every thing I think it may be but after 7 weeks I'm at screaming point . I wish I could have a Sky engineer physically  call and fix - I'm paying £41 a month for BB and TV but not getting the service . . 

[caesarome]

@Jacqueline6565 

As stated earlier, interactive services are not available via Sky+ boxes and haven't been for a while now.

[Mark39]

@Jacqueline6565 if you key Services > Settings then select the Network tab at the top of the page,, what is shown on screen?