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Discussion topic: Can’t get full picture

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This message was authored by: Marianne8

Can’t get full picture

When I turn on my Sony television I get the usual picture with the Sky programmes etc in a box on the left hand side at the bottom. However when I use my remote to make the picture cover the entire screen it doesn't work. I have tried changing the batteries in the remote but this doesn't help. 

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This message was authored by: Chodley

Re: Can’t get full picture

Posted by a Superuser, not a Sky employee. Find out more

Does the remote work to turn the box on and off? If not you need to re-pair it.
https://www.sky.com/help/articles/setting-up-q-remote

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