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Discussion topic: Can’t get Sky connection to printer

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Avatar for Sharon1311
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This message was authored by: Sharon1311

Message posted on ‎30 Jun 2026 04:01 PM

Can’t get Sky connection to printer

Printer says issue MAC address is enabled not sure what that means and if it's enabled needs to be added to my permitted devices and I do not know how or why I need to do this as printer used to be connected to WiFi 

it's so frustrating 

 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎30 Jun 2026 04:08 PM

Re: Can’t get Sky connection to printer

Posted by a Superuser, not a Sky employee. Find out more

You've posted in the Sky Q (TV service) forum?

 

Has something changed on your network?  WiFi printers just need to be connected to your hub - the MAC address shouldn't be an issue as is handled in the background normally.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: TimmyBGood

Message posted on ‎30 Jun 2026 04:11 PM - last edited: ‎30 Jun 2026 04:11 PM

Re: Can’t get Sky connection to printer

Posted by a Superuser, not a Sky employee. Find out more
@Sharon1311 wrote:

Printer says issue MAC address is enabled 

I suspect that actually reads 'MAC address filtering enabled' (which would itself be mistaken because by default Sky Hubs don't do any such thing)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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