@marthamichaela10 wrote:
Hi,
My downloads have stopped working- it mostly says 'download failed" straight away, or only downloads like 13 minutes of the content.
I have reset the box and checked the hardware/software connection.
can anyone help? It was working a few days ago!
Hi @marthamichaela10
Try rebooting your router by disconnecting the power lead for 30 sec and then reconnecting.
When the Router is completely back up and running reboot the main Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
