Can’t download available programme

[JulieAdair]

I am trying to download a programme on U&W which part of my subscription and is showing as 'also available'.  I'm changing the settings to standard definition and not high def but I keep getting a message saying I'm unable to download as this is not part of my subscription.  Can someone explain why? This isn't the first time this is happened and it's really frustrating!

[Brill+Gill]

Hi @JulieAdair, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141