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Discussion topic: Can’t change engineer visit

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This message was authored by: SG110

Message posted on ‎11 Feb 2025 05:12 PM

Can’t change engineer visit

I have an engineer visit booked for Saturday February 15th to install Sky Q TV but I'm trying to change this. I can't do it via the MySky app. It says there are no dates available to reschedule. Sky customer service are no help either when I ring about it.

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎11 Feb 2025 05:21 PM

Re: Can’t change engineer visit

Posted by a Superuser, not a Sky employee. Find out more

Ok, I don't think the other customers here can do anything more.  You'll have to persevere with contacting Sky directly.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎11 Feb 2025 06:26 PM - last edited: ‎11 Feb 2025 06:27 PM

Re: Can’t change engineer visit

Posted by a Superuser, not a Sky employee. Find out more
@SG110 wrote:

I have an engineer visit booked for Saturday February 15th to install Sky Q TV but I'm trying to change this. I can't do it via the MySky app. It says there are no dates available to reschedule. Sky customer service are no help either when I ring about it.

Hi @SG110 

If there are not any alternative dates there is not a lot you can do apart from cancel it.

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

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