Can't add Ultra HD

[75JoJo]

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

[nigea99]

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@75JoJo wrote:

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

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hi @75JoJo 

There may be other reasons for this but I think it might not let you add UHD if your box is not UHD capable

To check which box you have, look in 

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

[Laing1]

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@75JoJo wrote:

Cant add Ultra HD to my package it won't add to the basket to allow me to proceed with the purchase

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@75JoJo also in addition to @nigea99 post do you already have the HD package ?