Discussion topic: Can’t access apps, recordings etc
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Message posted on 06 Feb 2025 07:27 PM
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Can’t access apps, recordings etc
Can’t access apps, recordings etc on main sky Q box, message saying update subscription. Other two Boxes not showing home page or anything.
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Message posted on 06 Feb 2025 07:54 PM
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Re: Can’t access apps, recordings etc
@TheBoo wrote:
Can’t access apps, recordings etc on main sky Q box, message saying update subscription. Other two Boxes not showing home page or anything.
Hi @TheBoo
Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
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