Can I Keep Sky Q Box When Moving?

[smchugh84]

Hi,

I'm moving at the end of the month, and just set up the house move. But I got a text saying a courier will confirm my Sky Q delivery date and to remove the viewing card. I don't want to get a new box, as my current box has recordings on it that I was supposed to watch with my Mom. She passed in July and I haven't found it within myself to watch them yet. And I don't want to lose those recordings. 

So I was wondering if there is any way I would be able to keep my current Sky Q box instead of getting a new one? 

Thank you in advance

[PandJ2020]

The usual process is to take your own Q box and the engineer ensures the dish is setup with it.  Not sure why you've had that message but best to confirm directly with Sky.

[Laing1]

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@smchugh84 wrote:

Hi,

I'm moving at the end of the month, and just set up the house move. But I got a text saying a courier will confirm my Sky Q delivery date and to remove the viewing card. I don't want to get a new box, as my current box has recordings on it that I was supposed to watch with my Mom. She passed in July and I haven't found it within myself to watch them yet. And I don't want to lose those recordings. 

So I was wondering if there is any way I would be able to keep my current Sky Q box instead of getting a new one? 

Thank you in advance

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@smchugh84 sounds as though they want to do a doorstep swap which really isn't necessary when doing a home move if you cannot contact Sky when DPD turn up with a new box you can always refuse to take delivery of it and they will return it to Sky .

This has been reported before Sky sending new Q boxes for a home move for no reason

[smchugh84]

Thank you, 

I will contact them to confirm I can keep the box