CMlni box

[Rolyhodson]

Please look at my last few complaints about connecting to mini box I still have a problem 

why can't this problem be sorted 

I did not have this problem before cable or the new router and pods 

please help

[GD1]

@Rolyhodson  You're not contacting Sky Customer services by posting here, no one here can see your previous compaints, I can only find this post regarding the your mini box.

[Daniel0210]

@Rolyhodson 

Welcome to the Community. This is your first post so we certainly haven't seen any previous complaints. You haven’t actually contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Perhaps explain what connection issues you're having. 

[oldfella]

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@Rolyhodson wrote:

Please look at my last few complaints about connecting to mini box I still have a problem 

why can't this problem be sorted 

I did not have this problem before cable or the new router and pods 

please help

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Hi @Rolyhodson 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.