Broken

[Suzie20]

Trying to start tv up, was stuck on some random channel saying I didn't subscribe. Neither of my remotes worked. I switched everything off and now I've just got the No Signal jumping around my screen?

[oldfella]

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@Suzie20 wrote:

Trying to start tv up, was stuck on some random channel saying I didn't subscribe. Neither of my remotes worked. I switched everything off and now I've just got the No Signal jumping around my screen?

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Hi @Suzie20 

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

[Daniel0210]

@Suzie20 
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

[Suzie20]

Hi,

I'm so technically challenged, but I know its on HDMI1.

Any idea how I rectify the problem? Thanks ☺️ 

[Suzie20]

I can't get it to green!
It's either Red or Amber?

[oldfella]

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@Suzie20 wrote:

I can't get it to green!
It's either Red or Amber?

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Hi @Suzie20 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.