Discussion topic: Broken aerial cable
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Message posted on 25 May 2025 08:03 AM
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Broken aerial cable
My puppy has bitten through the sky aerial so I can't use sky how do I get it repaired please
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All Replies
Message posted on 25 May 2025 08:38 AM - last edited: 25 May 2025 08:39 AM
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Re: Broken aerial cable
@Felicia85 If you mean the satellite dish cable you can buy a repair kit and and join the 2 ends together, if you call Sky out there may be a few weeks wait and also a charge.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 25 May 2025 09:27 AM
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Re: Broken aerial cable
Your best bet for this is to call Sky to get an engineer out.
That may be a few weeks away though to fix.
On this Sky help article use the 'No I still need help' button for a contact number.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
Sky will probably charge you £65 for the call-out, as it's damage. You may be able to claim that back on your house insurance.
You could also try calling a local satellite installer, usually found listed under TV and Satellite installers, they may fix it quicker, but probably not as cheap as Sky, if your not prepared for a wait.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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